FAQs & Return Policy
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/hoodies/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us on our Contact Page with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line on our Contact Page.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please send us a message on our Contact Page within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be unworn/unwashed
- Face masks cannot be returned or refunded due to health protection reasons.
To initiate a return or exchange, just send us a message on the Contact Page.
Do you offer refunds?
Refunds are offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us on or Contact Page with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size?
We’re sorry to hear that you ordered the wrong size. Accidents can happen, so we’re glad to offer you a size exchange within 30 days of your purchase. Let us know the size you want to exchange for and we’ll be happy to reship the product for you, give a shout on the contact page.
How do I pay for my order? Is it secure?
Our checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page.